Terms and Conditions | My Ideal Destination

My Ideal Destination Limited

Booking Terms and Conditions (“Booking Conditions”)

Our Booking Conditions and privacy policy have been bought to your attention before confirming and booking through My Ideal Destination Ltd, MID HOUSE, Stakehill lane, Middleton, Manchester, M24 2RW (“us”, “our” or “we”). Please make sure that read them carefully before you make your booking as they set out and explain our and your obligations. References to “you” and “your” in these Booking Conditions include the first named person on the booking (lead passenger) and all persons on whose behalf the booking is made (including where anyone is added to the booking or substituted (with our agreement) at a later date). If you do have any questions regarding these Booking Conditions, please call your personal Travel Consultant or our customer service team.

We act only as an agent on behalf of suppliers including airlines, tour operators and car parking providers (“suppliers”) which are totally independent of us. These suppliers provide services in line with their own terms and conditions.

Some of these terms and conditions may limit or exclude their liability to you, usually in line with laws and international conventions which apply (for example, the Athens Convention for international travel by sea). This means that whenever you book a flight, a package holiday, parking or attraction tickets through us we act as the agent of the airline or other supplier providing the flight, of the tour operator providing the package, of the parking provider or of the

attraction. We do not provide flights, package holidays, parking or other travel or accommodation ourselves. Our obligations to you may vary depending on what type of service or travel arrangements you book through us and on the supplier concerned. This is set out clearly below and will be made clear at the time of confirmation and booking.

Booking

By making a booking with My Ideal Destination you agree that you have read and understood these Booking Conditions and are bound by them. You also confirm that all persons detailed on your booking have read and understood the Booking Conditions and agree to be bound by them as one booking and that you have authority to make the booking. You confirm that you are over the age of 18 years of age.

Your booking is only confirmed when we send a booking confirmation and summary to the email address you have provided. Your binding contract with the supplier will only begin when we issue you with this written confirmation on behalf of the supplier. We, on behalf of the supplier have the right to refuse any booking before we send you your booking confirmation Please do not make any other travel arrangements until we have issued you with a written confirmation and summary. We will give you your written confirmation by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address. If we pay the deposit into our bank account, it will not mean we (or a supplier) have accepted a booking unless we have also issued you with a written confirmation and summary.

If you believe that the information on your booking confirmation or on any documentation is incorrect you must make your Travel Consultant or our customer service team aware immediately. Please check all dates, timings and any other information is correct on the confirmation, receipts and documentation sent and please ensure in particular that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation from a supplier. Please note that it may not be possible to make changes at a later date and suppliers may charge you to do so.

Prices

We reserve the right to amend advertised prices at any time. We may also correct mistakes in the pricing. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. You may be required to pay any additional taxes that arise after your booking has been confirmed.We can charge a booking fee for the services we provide in administering your booking. Any booking fee will be stated and will be shown as a separate charge on your booking confirmation.

Payment

In most cases you will be required to pay a deposit or make full payment for your booking at the time of booking, unless stated otherwise. You must pay the amount due plus any applicable booking fee by debit or credit card. We only accept payment in pounds sterling We will set out the amount you have to pay and when it is payable at the time you book and this will be set out in your booking confirmation. Deposits may only apply on certain bookings with certain suppliers. You must pay the full balance by the balance due date that is set out on the booking confirmation. If you do not pay the full balance or the balance payment is not received by the due date, we will notify the supplier. If this happens the supplier may cancel your booking and charge the cancellation fees set out in their terms and conditions. There is no charge for debit or credit card payments. However, if your bank refuses to make your payment for any reason, we are entitled to make an administration charge of [£ ] . Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

Your contract

When making a booking you will be entering a binding contract with the supplier who is providing your flight, your package holiday or other service, whether it’s a tour operator, airline or other supplier. The contract will apply to the named supplier on your booking confirmation. This means that the suppliers’ terms and conditions will apply to your booking. You should make sure that you read and understand these before you make your booking . We will also email the supplier’s terms to you via the email that has been provided to us. As we are an agent we are not responsible for the acts or omissions of the supplier or for the service the supplier provides. To enhance your experience, you may want to add extras and additional bookings. Flights, accommodation, hotels, car rental, transfers, airport parking, excursion and other additional extras may be available at the time of booking or can be added at a later date. This will depend on departure dates and availability. Where you buy a combination of services that constitute a package under the Package Travel and Linked Travel Arrangements Regulations 2018 then these will always be provided to you by the third party organiser named on your booking confirmation. We do not provide packages ourselves and act always as an agent.

Flights

If you book your flight only through us, then we act as agent for the flight provider. The flight provider will either be an airline or a charter or other flight provider who holds an ATOL. In all such cases the contract will be between you and flight provider. Where flights are bought in combination with other services such as accommodation, hotels, excursions or parking and these constitute a package then we act as agent for the third party tour operator who is providing the package to you.

Cancellation and Amendment

All amendment and cancellation requests must be sent to your Travel Consultant in writing via email. The email must state your request, reasoning and your booking reference. We cannot action any requests until the request has been received in writing. As all services are provided by third parties we cannot guarantee that amendment requests will be granted. The policy adopted by the supplier to amendments and cancellations is set out in their own terms. Please note that if you amend or cancel your booking the supplier may be entitled to charge you a fee as set out in their terms and conditions. In some cases the fee may result in charges of 100% of the balance for the component of your travel arrangements that has been amended or cancelled. As the agent we may collect such fees on the supplier’s behalf and you may be required to pay an administration fee. Please note that you are likely to have to pay in full for cancelled flights in particular.

Changes or Cancellations by the Supplier

The suppliers do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in websites or other details corrected. Suppliers’ liability for changes and cancellations are stated out in their terms. Where we are notified of them, we will inform you of any cancellations or changes to your book that are implemented by the supplier. If the supplier offers you alternative arrangements, you will have a time frame in which to inform us of your decision. If no decision is made or a fail to contact your Travel consultant, the supplier is entitled to assume you would like a full refund. We accept no liability for any cancellations or change made to your booking by the supplier.

Our Service Charges

We apply a charge (booking fee) for the booking agent services we provide to which will be shown on your booking confirmation. Please note that the term booking fee does not refer to us putting together a holiday package; it is our standard charge for the service of acting as a booking agent.

Our responsibility for your booking

When completing your booking the contract you will receive and agree to is with the supplier, and the supplier’s booking terms will apply. We cannot accept any legal responsibility for any act or neglect on the part of the supplier or of anyone representing or employed by them. And we cannot accept any liability for any problems or faults with or in any accommodation or travel arrangements as all accommodation and travel arrangements are provided by the suppliers concerned. Your contract is with the supplier and is governed by their terms and conditions. Our responsibilities to you are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about your booking that we pass on to you in good faith. If you have any complaints about any services we provide e.g. our booking service (as opposed to the arrangements provided by the supplier), you must let us know immediately in writing and in any event within seven days of the end of any arrangements booked through us. Unfortunately, we cannot accept any legal responsibility if you do not let us know in this way. If we are found to be at fault in relation to any service we provide (as opposed to any service provided by the supplier for whom we are not responsible) we will not pay more twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected), plus any reasonable expenses you cannot recover from elsewhere. We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees whilst acting in their course of their employment, or for any criminal act we may commit. Any information given to us will be passed on via email to the email address provided. We take no responsibility if you do not receive information from the supplier regarding the booking and arrangement.

Complaints

The contract for you booking is between you and the supplier. Any queries about the supplier should be addressed to them, although your Travel consultant will be on hand to help in good faith. Any issues, queries or incidents in resort must be addressed with the supplier as soon as possible. Your Travel Consultant is on hand to help as far as possible and you will receive all the relevant contact information for your booking in your final information including emergency contact numbers. If an issue or complaint is not reported while in resort there will be less chance for the supplier to resolve it and this may mean that the amount of compensation you may be entitled to may be reduced or you may not receive any depending upon the circumstance and on the supplier’s terms. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless the supplier is told promptly and is allowed the opportunity resolve matters while you are in resort. If you wish to take your complaint or issue up when you return home, please write to the supplier as set out in your booking confirmation and in the supplier’s terms. You may also write to our Customer Services following your return and we will endeavour to raise the issue with the supplier. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, details of which are set out in these booking conditions.

Your Financial Protection

Many of the travel arrangements that we sell are protected by suppliers in the case of the financial failure of the travel company. Please ask the supplier about the protection that applies to your booking. Where you have booked a package as set out in The Package Travel and Linked Travel Arrangements Regulations 2018 then you have certain rights under law and the supplier is obliged to give you certain protections. Please read the Supplier’s terms which should set these out.Please note that we are an agent and not an organiser as set out in The Package Travel and Linked Travel Arrangements Regulations 2018. When you buy an ATOL protected flight or flight inclusive holiday through us you will receive an ATOL Certificate from the supplier. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please note that ATOL protection is not available for and does not apply to all flights.

ABTA

We are a Member of ABTA, membership number J3665. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Special Requests

Our travel consultants offer a concierge and personal service after the initial booking has been confirmed. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will inform suppliers of all requests made, but we do not guarantee that they will be met. We will have no liability to you if they are not. In respect of any requests that may include reservations, celebrations, tickets or any other extras our Travel consultant will advise and may be able to facilitate where possible.

Insurance

We consider it essential that you arrange enough travel insurance for your trip and having adequate travel insurance is a condition of your contract. You must take out a policy of insurance that covers you and your party against the following:- cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect and may invalidate your insurance. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the supplier themselves. These are to give a guide to the services and facilities you should expect from your accommodation. Please be aware standards and ratings may vary between countries and cities, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. Safety information will be provided by the supplier and in resort.

Room Allocation

Your will be asked to register using your passport and will be required to provide passports of all persons on the booking (UK stays maybe different and require another form of ID). On arrival at your accommodation, you will be allocated a room. Special requests would have been communicated to the supplier, but these are not guaranteed. It is your responsibility to verify the check-in and check-out times directly with your supplier; this will also be attached to your final information. Late check outs must be agreed with the supplier; this is subject to availability and some charges may apply. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.

Building Work

Renovation or refurbishment and its associated noise are unavoidable at a hotel, especially in low season or out of season. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified.

Elderly/Disabled Clients

We will make an enquiry to the supplier about the suitability of arrangements for you and provide replies prior to booking. We have specialist suppliers who can offer relevant arrangements for specific needs. You must make all requests before a booking is confirmed.

Delivery of Documents

All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post and/or email. The email address provided when booking will be the lead email address used for delivery of documentation and if the account/address changes you must inform your Travel Consultant immediately. Once documents leave our offices, we will not be responsible for their loss unless such loss is due to our negligence. You must pay any charges made by suppliers if tickets or other documents need to be reissued.

Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please https://www.gov.uk/browse/citizenship/passports Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure or to check in online. Please ask us or your supplier for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. Most low cost airlines require a printed boarding pass, if you have checked in online, or to have the app with your information downloaded. It is your responsibility to make sure you have followed the airlines’ guidelines and you have battery on your device with relevant codes or reference numbers available.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, volcanic event, fire, floods, extreme weather, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Behaviour

You will be expected to conduct yourself in an orderly manner that does not affect the enjoyment of others. The booking conditions from the supplier will state acceptable behaviour and often include house rules. If your behaviour or members of your party fail to follow the conditions and house rules the consequence could terminate your stay. No refund would be issued in these circumstance. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

Data Protection and Privacy

Please see our data protection and privacy policy for full information regarding the way in which we use and store your personal data.

Law and Jurisdiction

These terms of business are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.